VCA Core Unit Values

We are committed to:

1. SERVICE EXCELLENCE
   
   • Delivering services on time as promised
   • Meeting customers' quality expectations
   • Providing cost effective services (within budget, competitively priced).
   • Providing courteous services with a smile.
   • Delighting the customer (every time, every job, every day).
   • If we stumble in providing service excellence, we'll offer remedies quickly.

2. HONESTY
   • We will admit mistakes.
   • We will give credit where credit is due.
   • We will tell the truth (even when it hurts).
   • We will fulfill our commitments (no false promises).
   • We will operate with open agendas, not hidden ones.
   • We will act, listen, and respond with sincerity.
   • We will correct false impressions.

3. INTEGRITY
   • We will seek to understand and follow the principles underlying policy.
   • We will maintain confidentiality.
   • We will not pass on rumors.
   • We will keep people informed that have a need to know (no secrets).
   • We will support equitable and fair treatment of others.

4. OPTIMAL WORK ENVIRONMENTS
   • We will share all relevant information.
   • We will give positive, supportive reinforcement to others.
   • We will foster teamwork and partnering relationships.
   • We will provide a good physical work environment.
   • We will be dedicated to each other's and the campus' success.
   • We will support and encourage responsible risk taking to meet customer needs.
   • We will provide safe work environments that protect and enhance personal health and welfare.
   • We will encourage and support employee education and training.